Frequently Asked Questions

Can I see Methasoft in operation before I buy?

Yes. We are happy to demonstrate how easy the Methasoft System is to use by scheduling an online demonstration. Ring our sales team now to make an appointment.

Do I/my staff need to be familiar with computers?

No, our training assumes no prior knowledge of using a computer. We can tailor the training sessions to get you up and running, regardless of your computing skills.

How accurate is Methasoft?

The Methasoft pumps dispense doses accurately to +/- 1 %, which is far more accurate than manual dispensing.

What support do I have if the system fails or I run into difficulty?

In the unlikely event that you have any difficulties using the system, you have full access to our support phone line, and email support. Our support phone lines are staffed by trained Methasoft professionals. Each call is given a unique ticket reference number and monitored to ensure that you will be dealt with quickly and effectively.

How many Methasoft Systems are currently in use?

There are over 500 Methasoft Systems in use world-wide, so you can be confident that you are choosing an effective and reliable platform for your substance abuse business.

Can we use our own computers to run the software?

Subject to your system meeting our minimum requirements, Methasoft can be set up using your own hardware. Please contact us to discuss the best way to meet your IT requirements.